Refund & Cancellation Policy

Last updated: Jan 2025

This Refund & Cancellation Policy (“Policy”) governs the terms and conditions for refunds and cancellations for any paid services offered by Sociotrade. By purchasing or subscribing to our paid services, you agree to be bound by the terms set forth in this Policy.

1. Refund Eligibility

  • Eligibility: Refund requests will be considered if the service has not been fully rendered or if there is a verifiable technical issue attributable to our Platform that has been reported within a specified period (e.g., within 14 days of purchase).
  • Non-Refundable Fees: Certain fees, including one-time setup fees or processing fees, may be non-refundable. Specific non-refundable items will be clearly identified at the time of purchase.

2. Cancellation Process

  • Cancellation Requests: To cancel your subscription or request a refund, please contact our support team at [Insert Contact Email] with your account details and the reason for cancellation.
  • Review and Processing: Once we receive your cancellation request, we will review your account activity and service usage. If your request qualifies for a refund, it will be processed using your original method of payment within a specified period (e.g., 7-10 business days).
  • Service Termination: Upon cancellation, access to the paid service will be terminated immediately unless otherwise agreed upon.

3. Exceptions and Special Circumstances

  • Platform Downtime or Service Interruptions: In cases of significant platform downtime or interruptions that are directly attributable to our services, we may offer refunds or account credits at our sole discretion.
  • Third-Party Services: For any paid service involving third-party providers, the respective refund and cancellation policies of those providers will apply.

4. Dispute Resolution

If you are dissatisfied with the outcome of your cancellation or refund request, please contact our support team to discuss the issue. We are committed to resolving disputes fairly in accordance with our overall dispute resolution process as outlined in our Terms & Conditions.

5. Changes to This Policy

We reserve the right to update or modify this Policy at any time. Any changes will be effective immediately upon posting on our website, and the “Last updated” date will be revised accordingly.

6. Contact Information

For any questions or concerns regarding this Refund & Cancellation Policy, please contact us at:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.